Privacy Policy

Effective date: 17 June 2024

AIS IT Consulting Services (Private) Limited (hereinafter referred to as “the Company” or “We”), a company duly incorporated and registered under the laws of Sri Lanka, takes the privacy of its Clients (hereinafter also referred to as “You” or “They”) very seriously and is dedicated to safeguarding Client’s data that may be gathered  when they use the website https://loanplus.lk/en/ or mobile application “LoanPlus”.

With this Privacy Policy, we inform you what data we process and explain your rights associated with the processing of your data under the Personal Data Protection Act, No. 9 of 2022 of Sri Lanka.

Please read this Privacy Policy carefully. By using our Services through our website or mobile application, you agree to the processing of your data as described herein.

Data processing refers to the collection, storage, use, disclosure, sharing, protection and deletion of personal information.

This Privacy Policy is an electronic record in the form of an electronic contract formed under the Electronic Transactions Act No. 19 of 2006 of Sri Lanka and other applicable laws and regulations. Therefore, this Privacy Policy does not require any physical, electronic or digital signature. 

Types of Data Collected and Processed 

Personal Information

When you use our Services through the website or mobile application, we may collect from you the following personal information:

• Full name;
• Contact number;
• Email address;
• Address, state, province, ZIP/postal code, city;
• Government-issued ID details;
• Date of birth;
• And other similar information.

Financial Information

Because the model of our business involves making loans to our Clients, we also collect financial information, such as:

• Full bank account details;
• Other financial info, such as Client salary or debts.

This information is used only for the purpose of processing loan applications. We keep all financial information confidential and secure. We take measures to protect this information from unauthorised access or inappropriate use.

Technical Information

The initiative of LoanPlus to provide a comprehensive mobile application to its Clients, allows you to access and use the website from your mobile devices. When accessing our website from your mobile device, certain technical information may be collected, such as your unique hardware ID, phone model, operating system version, and other similar information related to the usage of the Services.

Cookies

Depending on when you access our website, we may employ cookies or similar technologies on your computer or device to collect information. Cookies are files containing small amounts of information that are downloaded to your device when you visit a website.

The usage of cookies helps us provide you with convenient and secure access to our website, Services or other features. Most web browsers accept cookies automatically but provide their users with the ability to deny or delete them by changing the browser settings. You are free to decline our cookies on your computer or device unless they are necessary to prevent fraud or ensure the security of our controlled websites. However, the use of the website may be limited if you do not accept our cookies.

Personal Information Provided by Third Parties

Please note that under no circumstances you are allowed to use our Services on behalf of other people, such as your family, friends or employees. 

However, whenever you enter details of references, contacts or any other third party, you must ensure that you are authorised to provide us with their personal information. Use of the website or mobile application in this manner automatically presumes that you have obtained proper authorisation from the owners of the personal information and have informed said persons of this Privacy Policy. You hereby represent and warrant that all your family, friends or employees whose personal information you have provided to us have agreed to the collection, use, processing, storage, and disclosure of their data in accordance with this Privacy Policy and all applicable law. Thus, you are solely responsible for ensuring that you comply with all applicable laws pertaining to obtaining and providing such consent.

Use of Data Collected

As stated above, we use the data collected from you to provide you with our Services. We may also use this information for the following purposes:

• Providing and maintaining the Services;
• Verifying your identity and contact details;
• Clients accounts management;
• Notifying you about transactions and changes to our Services;
• Contacting you and updating you on the performance of our Services;
• Communicating with you and processing your requests;
• Contacting provided personal references to verify information accuracy and confirm the Client’s identity and personal circumstances;
• Providing Clients care and support;
• Monitoring the usage of the Services;
• Detecting, preventing and addressing technical issues;
• Collection of delinquent accounts.

Disclosure of Data Collected

The Company will not rent or sell your data to third parties for their business purposes, such as marketing and advertising, without your express consent and authorization. 

By accepting this Privacy Policy you understand and agree that we may share your data in the following circumstances:

• To comply with a legal obligation under the applicable law;
• To protect and defend the rights or property of the Company;
• To prevent or investigate possible wrongdoing or fraud in connection with our Services;
• To protect the personal safety of the public or users of the Services;
• To protect against legal liability.

Security of Data

The security of your data is our priority and important to us. We will use all reasonable efforts to prevent your information from being accidentally lost, used, or accessed in an unauthorised way, altered or disclosed. Your information will be encrypted and transmitted to our server in a secure manner. We limit access to your information to those employees, agents, contractors and other third parties who have a legitimate need to know. They will only process your information on our instruction and are subject to a duty of confidentiality. 

However, the transmission of information via the Internet is not completely secure. While we strive to implement commercially acceptable means to protect your data, we cannot guarantee its absolute security. And, therefore, the Company will not be liable or responsible for any losses or damages caused by unauthorised access to your data.

Your Rights Regarding Data We Collect

Request changes to your personal data

You may by written notice request us to have any incomplete or inaccurate data we hold about you corrected, though we may need to verify the accuracy of the new data you provide to us.

Request deletion of your personal data

You may by written notice ask us to delete your personal data that we have no good reason to continue processing. You also have the right to ask us to delete your personal data where we may process your information unlawfully or where we need to delete your personal data to comply with local law. Please note, however, that due to specific legal reasons, or as required or authorised by applicable law and the Personal Data Protection Act, we may not always be able to honour your removal request. We will notify you of such a case when you request it. 

Sending Electronic Communications

From time to time, you will receive disclosures, notices, documents and information related to your current loan status (“Communications”) from the Company. These Communications may include confirmations of loans obtained, confirmation of email address or password changes and inquiries regarding your activity or status concerning your use of the website. Such Communications may be provided or made available to you electronically through mobile SMS, email or the website.

Service Providers

We may engage third-party companies and individuals to facilitate our Services, provide the Services on our behalf, perform Services-related activities or assist us in analysing how our Services are used. These service providers have access to your data only to the extent necessary to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.

Links to Other Sites

We also warn the Client that our Services may contain links to other sites that are not operated by us. If you click on a third-party link, you will be directed to that third party’s site. We strongly advise you to review the Privacy Policy of every site you visit. We have no control over and assume no responsibility for the content, privacy policies or practices of any third-party websites.

Children’s Privacy

Our Services do not address anyone under the age of 18. We do not collect personal information from anyone under the age of 18. If you are a parent or guardian and you are aware that your children have provided us with their personal information, please contact us, we will take steps to delete that information from our servers.

Changes to The Privacy Policy

We may update the Privacy Policy from time to time. We will notify you of any changes by posting the new version of the Privacy Policy on this page. Changes to the Privacy Policy are effective upon posting on the page. You are advised to periodically review this Privacy Policy for changes. By continuing to use our Services after such changes are posted, you indicate your acceptance of the revised version of the Privacy Policy. 

Contact Us

If you have any questions about this Privacy Policy, please contact us:

Email: [email protected] 

Hotline: +94 11 44 111 22 

Address: Sri Lanka, Colombo. No. 47 Alexandra Place, Colombo 7

We will respond to your inquiry as soon as possible. 

Thank you for taking the time to read the Privacy Policy! Your trust is important to us!